Company Name: RKC ENTERPRISES
App Name: RKC Saral
Email: support@rkcsaral.com
Phone: +91-9919230555
Website: https://rkcsaral.com
RKC Saral (“we,” “us,” “our,” or “Data Fiduciary”) is committed to protecting the privacy and security of your personal data. This Privacy Policy (“Policy”) outlines how we collect, process, use, store, share, and protect your digital personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable laws, including Google Play Store requirements.
We adhere to the principle of data minimization, collecting only the data necessary to provide our services. By using the RKC Saral app, you consent to this Policy. If you do not agree with this Policy, please do not use the app.
1. Consent and Notice
In compliance with the DPDP Act, we obtain your explicit, informed, free, specific, unconditional, and unambiguous consent before processing your personal data. Consent is collected via app pop-ups, checkboxes, or other clear mechanisms.
Explicit Consent: Obtained for sensitive data such as financial or KYC information. You may withdraw consent at any time, though this may affect service availability.
Notice: We provide clear notice at the time of installation or registration regarding purpose, type, and use of data.
Children’s Consent: Users under 18 require verifiable parental consent.
2. Information Collection
We collect only the data necessary to provide financial and digital services such as mobile recharge, DTH, AEPS, BBPS, and UPI. Data is collected automatically or through user input.
2.1 Personal Information
Name
Mobile Number (for OTP verification)
Email Address (for communication)
KYC Details (PAN, Aadhaar, Address) – required for financial services under RBI/NPCI guidelines
2.2 Financial & Transaction Data
Bank account details, UPI ID, or payment info
Transaction History related to recharges or payments
Sensitive data handled under PCI-DSS compliance
2.3 Device & Technical Info
Device ID, IMEI, MAC Address
IP Address, Browser Type, OS, App Version
Location Data (GPS or IP-based) – only with consent, when required for services
App usage data, crash reports, session logs
2.4 Other Information
Customer Support Data (chat/call with consent)
Promotional or campaign participation data
Analytics via SDKs (e.g., Google Analytics, Firebase)
3. Use of Information
To provide and improve services and process transactions
For verification, fraud detection, and compliance with KYC/AML rules
To offer customer support and send updates or notifications
To perform analytics and research (only anonymized data used)
To comply with RBI, NPCI, and other regulatory requirements
4. Data Sharing and Disclosure
We do not sell or rent your information. Data is shared only with authorized entities, as per law:
Service Providers: Banks, payment gateways, telecom operators, API partners (as Data Processors)
Legal Authorities: When required under law or court order
Internal Use: For audits, fraud prevention, and security
Business Transfers: If merged or acquired, under equal protection
Third-Party SDKs (e.g., Google Ads) have separate privacy terms
5. Data Storage and Retention
All data is securely stored on servers in India using cloud infrastructure (e.g., AWS) compliant with MeitY and RBI norms. International transfers occur only under lawful contractual clauses.
Retention Period: Personal and transaction data is retained for up to 8 years or as legally required under RBI and taxation laws, whichever is longer. After expiry, it is securely deleted or anonymized. Users may request deletion under applicable conditions.
6. Data Security
Encryption (SSL/TLS) for data in transit and at rest
Firewalls, access controls, and regular vulnerability audits
Compliance with PCI-DSS and ISO 27001 standards
Breach Notification: Users and authorities are informed within 72 hours in case of breach
7. Cookies and Tracking
We use cookies, web beacons, and analytics tools to enhance user experience and measure performance. You can disable cookies through browser settings, but some features may not work properly.
8. Children’s Privacy
Our services are not intended for users under 18. If a minor’s data is found, it will be deleted, and guardians will be notified.
9. Your Rights
Right to Access – obtain a copy of your data
Right to Correction – fix inaccurate data
Right to Erasure – request deletion (where permissible)
Right to Object – object to data processing
Right to Portability – transfer your data
Right to Grievance – raise complaints with us or DPB
To exercise these rights, contact us via support@rkcsaral.com. We will respond within 30 days.
10. Grievance Redressal
For complaints or concerns regarding your data or this Policy, contact our Grievance Officer:
Email: support@rkcsaral.com
We aim to resolve grievances within 30 days. If unresolved, users may contact the Data Protection Board of India.
11. Policy Updates
We may revise this Privacy Policy periodically to reflect changes in laws, practices, or features. Updates will be posted on this page, and continued app use will imply acceptance.
12. Contact Us
Company Name: RKC ENTERPRISES
App Name: RKC Saral
Email: support@rkcsaral.com
Phone: +91-9919230555
Website: https://rkcsaral.com
